Frequently Asked Questions


What types of carpet materials do you offer, and how do I choose the best one for my home?

We offer a wide variety of carpet materials, including wool, nylon, polyester, olefin, and triexta. The best choice for your home depends on your preferences and needs

How often should I replace my carpet, and what are the signs that it's time?

Answer: The average lifespan of a carpet is 5-15 years, depending on the quality, fiber type, and wear and tear. Here are some signs that it might be time for a replacement:

  • Wear and Tear: Visible signs of matting, tears, or significant wear in high-traffic areas.

  • Stains: If your carpet has persistent stains or spots that can't be removed even after professional cleaning.

  • Odors: Persistent odors, especially after cleaning, can indicate mold or mildew presence, necessitating replacement.

  • Increased Allergy Symptoms: Older carpets can trap allergens and particles, exacerbating allergy symptoms.

It's always a good idea to consult with a professional to determine if cleaning or repair can extend your carpet's life or if replacement is the best option.

How do I maintain my carpet to ensure its longevity?

Regular maintenance can significantly prolong your carpet's life. Here are some guidelines:

  • Vacuum Regularly: Aim to vacuum at least once a week to remove dirt and particles that can wear down carpet fibers.

  • Clean Spills Promptly: Attend to spills immediately to prevent staining. Blot, don't rub, to remove the spillage.

  • Professional Cleaning: Schedule professional carpet cleaning at least once a year to remove deep-seated dirt and refresh your carpet's appearance.

  • Use Protective Mats: Place mats at entrances to minimize the amount of dirt brought in.

  • Rotate Furniture: Every few months, consider rearranging your furniture to change foot traffic patterns and ensure even wear.

Remember, a well-maintained carpet not only looks good but also improves indoor air quality and enhances the overall ambiance of your space.

How can I determine the right carpet pile for my space?

Carpet pile refers to the density and length of the carpet fibers. Here are the main types:

  • Low Pile (e.g., Berber): These have shorter fibers, which are easier to clean and suitable for high-traffic areas like hallways and offices.

  • Medium Pile: Offering a balance of comfort and durability, medium pile carpets are versatile and work well in living rooms and bedrooms.

  • High Pile (e.g., Shag): These provide a plush and luxurious feel, ideal for bedrooms or low-traffic areas where comfort is a priority.

Consider your room's function, foot traffic, and desired comfort level when choosing the pile height.

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Why Choose Highland Carpets?

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  • 10yr Guarantee

  • Free Quote & Measuring

  • Our Own Warehouse

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  • Local Highland Company

  • Full Fitting Service